Shipping & Returns

 

Age Requirement

By placing an order for wine, the Buyer warrants that they are at least 21 years of age, and that they will be responsible for the shipment of this wine being received by a person at least 21 years of age.

Shipping Rates

Shipping is calculated at checkout based on the number of bottles in your order:

  • Up to 3 bottles: $35
  • 4–8 bottles: $50
  • 9–12 bottles: $70

Orders of $250 or more ship free. Orders typically ship within 3 business days.

Adult Signature at Delivery

All wine shipments require an adult signature at the time of delivery. A person 21 years of age or older, with valid government-issued photo ID, must be present to receive and sign for the package. Our carrier will not leave wine unattended. If you do not expect an adult to be home during business hours, we recommend shipping to a work or business address where someone is available to sign. We are unable to ship to P.O. boxes.

If a delivery cannot be completed after the carrier's standard attempts, the package will be returned to us. Reshipment can be arranged but may incur additional shipping charges.

Sale, Title, and Compliance

Any wine sold to you by Italian Wine Store / Royal Wine Merchants is sold in New York, and title passes to you, the buyer, in New York at the time of sale. By requesting that your wine be shipped to you, you are authorizing us to engage a common carrier to deliver your wine on your behalf. We make no representation to the legal rights of anyone to ship or import wines into any states outside of New York. You, the buyer, are solely responsible for shipment of alcoholic beverage products and assume all obligations for compliance with local regulations, tax requirements and your State's laws.

Breakage and Weather

Italian Wine Store / Royal Wine Merchants is not responsible for any breakage or damage of wine by said common carrier. During times of extreme heat or cold, we recommend waiting to ship your order until we can ensure safer travel. If you opt to have your order shipped during such extreme weather, we cannot assume responsibility for the condition of your purchase upon delivery.

Returns and Cancellations

Please note that a 10% restocking fee is applicable to all returned or cancelled orders. Restocking fees may be waived if you wish to receive a store credit for your return.

Questions

All orders are fulfilled by Royal Wine Merchants, 13 S. William St., New York, NY 10004. Phone: 212-689-4855.